Shipping Policy
1. Shipping Information
1.1 Shipping Zones and Regions
We offer shipping services both within Australia and across the world. We deliver to all locations within Australia, including metropolitan areas, regional areas, and remote locations. Additionally, we provide international shipping to various countries around the globe.
1.2 Processing Time
Once your order is successfully placed and payment is confirmed, we will begin processing your order. Our standard processing time is within 1 to 2 business days. During peak seasons or special promotions, processing times may be slightly longer, but we will always strive to process your order as quickly as possible.
1.3 Shipping Methods
We have partnered with reliable shipping carriers to ensure the safe and timely delivery of your orders. The available shipping methods for your location will be displayed during the checkout process. Currently, we offer the following shipping options:
a) Standard Shipping: This option provides a cost-effective solution with a reasonable delivery time for both domestic and international orders.
b) Express Shipping: For those who require their orders urgently, we offer express shipping at an additional cost. Express shipping is available for both domestic and international orders.
1.4 Shipping Costs
Shipping costs will be calculated based on the weight and dimensions of the products in your order, as well as your chosen shipping method and destination. The shipping charges will be displayed during the checkout process before you make your payment. From time to time, we may offer free shipping promotions, so keep an eye out for any such offers.
1.5 Estimated Delivery Time
The estimated delivery time will vary based on your shipping address, the selected shipping method, and the destination country for international orders. Generally, you can expect the following delivery times:
a) Standard Shipping:
- Within Australia: 3 to 7 business day.
- International: 7 to 21 business days (depending on the destination).
b) Express Shipping:
- Within Australia: 1 to 3 business days.
- International: 3 to 5 business days (depending on the destination).
Please note that the estimated delivery times are not guaranteed, and certain factors like customs clearance, adverse weather conditions, or unforeseen logistical issues might cause delays. We will do our best to keep you informed of any significant delays that may occur.
1.6 Order Tracking
Once your order has been dispatched, we will provide you with a tracking number and a link to the shipping carrier's website, where you can monitor the status of your package in real-time.
1.7 Undeliverable Packages
In the event that a package is deemed undeliverable due to incorrect or incomplete address details provided by the customer, the package may be returned to us. In such cases, we will contact you to arrange re-delivery, and additional shipping charges may apply.
